Privacy Policy

Version 1.2

Effective date: 2026-10-20

Flexitech Dynamics ("Company", "we", "us", or "our") operates the Fastezi platform ("Fastezi", "Platform", "Application", or "Service"). We respect your privacy and are committed to protecting personal information.

This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you use Fastezi through our website, mobile applications, and related services.

By using Fastezi, you agree to the practices described in this Privacy Policy.

1. About Fastezi

Fastezi is a technology platform that connects customers with independent service providers and gives businesses tools to manage profiles, services, booking requests, calendars, quotes, invoices, customer relationships, communications, notifications, media, and AI-assisted workflows.

Fastezi does not provide, control, or guarantee services offered by independent businesses listed on the platform.

2. Information We Collect

We collect information needed to provide, maintain, secure, and improve the Service.

Account information

When you create or use an account, we may collect your name, email address, profile information, authentication details, login provider information, and account activity.

You may sign in using supported third-party authentication providers such as Google through our authentication provider.

Business information

If you create or manage a business profile, we may collect business name, description, category, services offered, pricing details, business hours, address or service area, contact information, website links, photos, documents, and uploaded business content.

You are responsible for ensuring you have permission to provide business information and uploaded content.

Customer and booking information

Customers and businesses may provide names, email addresses, phone numbers, booking details, service requests, saved addresses, notes, communication preferences, appointment details, booking dates and times, availability details, and calendar information created within Fastezi.

Financial and invoice information

For business management features, we may store quotes, estimates, invoices, invoice items, subscription records, payment status, and payment-related records. Payment processing is handled by third-party providers such as Stripe. Fastezi does not store full payment card numbers.

Uploaded content

Users may upload photos, documents, business files, invoice attachments, booking photos, message attachments, profile images, and other content related to their services. You remain responsible for ensuring uploaded content does not violate applicable laws or third-party rights.

Location information

With your permission or when you enter an address, Fastezi may collect location information to improve search results, show nearby businesses, manage service areas, support booking or dispatch workflows, and provide location-based features. You can control device location permissions through your browser or device settings.

Device, usage, and diagnostics

We may collect device type, operating system, browser information, IP-derived diagnostics, application usage information, analytics data, crash reports, webhook records, and safe operational logs. This helps us improve reliability, security, fraud prevention, and user experience.

3. How We Use Information

We use information to provide and maintain Fastezi, create and manage accounts, connect customers with businesses, process bookings, provide business management tools, support payments and invoices, send transactional notifications, provide customer support, improve performance, detect fraud and abuse, develop new features, and provide AI-assisted functionality.

4. Artificial Intelligence Features

Fastezi may provide AI-powered features such as AI assistants, automated customer communication, booking assistance, business tools, and invoice or message drafting.

AI-generated responses may be incomplete or inaccurate. Users should verify important information before relying on AI-generated content. AI features do not replace professional, legal, financial, medical, safety, or trade advice.

5. Notifications and Communications

With your permission or where allowed by law, Fastezi may send transactional notifications about bookings, account activity, business operations, invoices, service updates, and security. You can manage push notifications through device or browser settings.

Marketing or promotional communications, where used, will follow applicable consent and unsubscribe requirements.

6. Third-Party Services

Fastezi uses trusted third-party providers to operate the Service, including:

Clerk for secure authentication.
Google Maps Platform for address, map, place, and location-based features.
Stripe for subscription billing and payment processing.
Vercel for website and serverless application hosting.
Neon Postgres for database hosting.
DigitalOcean Spaces for file storage.
Resend or Amazon SES for transactional email delivery, according to the configured provider.
Google Analytics or similar analytics tools where enabled to understand usage and improve the platform.

These providers process information according to their own privacy policies and service terms.

7. Sharing Information

We do not sell personal information.

We may share information with businesses when needed to provide requested services, with service providers supporting our operations, when required by law, to protect users or security, or as part of a business transfer such as a merger or acquisition.

8. Business Profiles and Public Information

Information businesses choose to publish may become publicly visible, including business name, services, descriptions, photos, reviews, public contact information, availability summaries, and service-area information. Businesses are responsible for information they publish.

Imported directory listings

Fastezi also publishes unclaimed business directory listings from Overture Maps and its data providers to support business discovery. These businesses have not necessarily registered with Fastezi or verified their information. A listing does not establish membership, endorsement or current operating status.

Public directory fields are limited to the business name, activity category, address or area, map location, source credits and dataset release. We retain complete original source records, including imported phone numbers and email addresses, privately for listing administration and review. Those imported contacts and original records are not included in public directory profiles, search results or map responses. Claiming a listing does not automatically publish imported contacts.

Claim, correction and removal requests collect your name, email, listing reference or business name, and any optional phone number and message you submit. Authorized administrators use these details to investigate, verify authority where needed and respond. Administrator emails include the requester's name, email and message; our notification and email providers process those details for delivery. Do not include identity documents, payment details or sensitive personal information in the request form.

You do not need to claim a listing, create an account or buy a plan to request correction or removal. Use the request form at /legal/claim-your-business or contact [email protected]. Tell us if a home address or another detail creates a privacy or safety concern. Submitting a request starts administrator review and does not itself remove the listing.

Completing an approved removal clears the imported facts from the active directory record and retains a blocked source identifier to prevent reimport of the same record. Private request and audit records remain separate for resolving requests, preventing abuse and documenting decisions. Source archives, backups and provider copies follow the purpose-specific retention practices in section 10. Removal from Fastezi does not change an upstream provider's database. You may also contact us to request access to or correction of private information associated with a listing or request.

Source credits, provider notices and license copies are described at /legal/directory-data. Source licenses do not replace applicable privacy rights.

9. Reviews and User Content

Users may submit reviews and other content. Reviews should be honest, relevant, and based on real experiences. Fastezi may remove content that violates our policies or applicable law.

10. Data Retention and Account Closure

We retain information for specified service, security, dispute-resolution and legal purposes, and remove or anonymize eligible information when those purposes end.

On account closure, eligible private profile, contact and operational data is erased from active systems. A business owner's public listings retain the business name, description, logo, public images and category; structured telephone, email, website and address fields are removed. Remove contact information embedded in retained public text or images before confirmation. Other parties' shared customer, booking and financial records are not erased by your request; required retained records have restricted access.

Our closure retention schedule is:

The verified email destination and rendered closure-confirmation snapshots are kept for up to 30 days after completion for delivery and related support, subject to legal holds.
Linked security, notification and non-financial event payloads are scheduled for removal or redaction 90 days after completion, subject to legal holds.
Consent and detailed closure evidence are retained for six years after completion to document the request, verification, actions taken and resolution of disputes, subject to legal holds. This is a purpose-specific product retention policy, not a claim that all personal information must be kept for six years.
Financial records follow applicable tax and other record-keeping requirements and are reviewed after the required retention period. Closing an account does not erase unpaid obligations or automatically remove financial evidence.
A minimal closed-account record retains opaque identifiers, the closure reference, status and dates to prevent old events from recreating the account and to preserve required shared-record links. It does not provide an active sign-in or operating account.

Legal holds and unresolved processing failures can delay scheduled cleanup. Backup copies and external providers follow their applicable retention and deletion schedules. We do not represent that every backup copy is immediately erased when active-account deletion completes.

11. Your Rights

Depending on your location, you may have rights to access your information, correct inaccurate information, request deletion, export your data, withdraw consent where applicable, and manage communication preferences.

Customers can start account closure in Account settings. Business owners start in Business dashboard > Settings > Review account closure. Owner closure covers the sign-in account and all owned businesses; the review identifies affected businesses and shows bookings and invoices before identity verification and confirmation. These records are informational: open bookings and unpaid business/customer invoices do not block deletion, and you do not have to cancel or settle them first. A review alone changes nothing. Closure does not cancel existing bookings, pay or void invoices, or change their status. Shared history remains subject to the retention rules above.

Before confirmation, you can optionally download lists of all your invoices, your businesses' open bookings and your own personal bookings as CSV files and individual invoices as PDFs. Closure review and downloads remain available after subscription access ends. After closure you cannot sign in to view or manage these records; other parties may retain access to shared records. Downloading is not required for deletion. If a download is unavailable or you need additional retained information, contact us for help with your request.

To make a privacy request, including when self-service closure is unavailable or a listed obligation is disputed, contact us using the information below. We verify identity, explain required retention and help resolve the request. Give your closure reference, if available; do not send payment card details.

12. Data Security

We use reasonable technical and organizational measures to protect information. However, no internet transmission or storage system can guarantee absolute security.

13. Children's Privacy

Fastezi is not intended for children under the age required by applicable laws. Users must meet applicable age requirements to create accounts or use business features.

14. International Users

Fastezi may be accessed internationally. By using the Service, you understand that information may be processed in Canada, the United States, or other locations where our service providers operate.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through appropriate channels. Updated versions will include a revised effective date and version number.

16. Contact Us

Flexitech Dynamics

Operating Fastezi

Website: https://fastezi.com

Email: [email protected]